Shades of Silence


(1) General Information

By browsing and using Shades of Silence you are agreeing to comply with and be bound by the following terms and conditions, which together with terms and conditions outlined under 'FAQ' page. Your use of this site and our products/services and any dispute arising out of such use is subject to the local laws of us. If you disagree with any part of these terms and conditions, you must not use this site.

(2) Variation of terms and conditions

Shades of Slience may make changes to our terms and conditions at any time. If we change any of these terms and conditions, we will publish an updated version under the 'Policies' page on this site. Your access or use of this site after an updated version of these terms and conditions have been made available on this site indicates your acceptance of the updated terms and conditions.

(3) Exclusion of Liability

The content of this site is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this site meet your specific requirements. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

(4) Use License

This site contains material which is owned by or licensed to us. This material includes, but is not limited to, content and product design, layout, look, appearance and graphics. Any redistribution or reproduction of part or all of this material in any form is prohibited other than in accordance with the following:

- You may print or download to a local hard disk extracts for your personal and non-commercial use only.

- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

- You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Unauthorized use of this material or this website may give rise to a claim for damages and/or be a criminal offence.

(5) Payments and Charges

You may pay for our services using Paypal. When providing credit card information, the credit card must be your own. If the credit card does not belong to you, you must have permission from the accountholder to use their card for your transactions.

We do not accept personal checks, money orders or direct bank transfers. Please note, items will not be shipped until the transaction has been cleared.

Any use of fraudulent charge backs simply to get free merchandise is not only strictly prohibited, but also criminal fraud, and will be dealt with by reporting such charge backs to your local police department and a credit bureau, as well as referring the matter to a court of competent jurisdiction.

(6) Shipping Information

Please note we cannot be held responsible for an incorrect address being entered on your order. In the event you completed your order and notice the address details you supplied are incorrect, please contact us immediately.

We are also unable to redirect orders once they have been dispatched, so please ensure that the delivery address that you supply through PayPal is the correct address. You can also nominate an alternate delivery address if different from your PayPal address, or if your order is a gift by contacting us at time of purchase.

Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.

(7) Return and Refund

We take every reasonable effort to ensure every item is thoroughly checked and rendered free of defects before shipping. Proper packaging such as padded envelope/bubble wrap paper/extra box will also be in place to minimize any possible damage during the shipping process.

We also pride ourselves in providing product pictures and detailed descriptions that represent each and every product's truest details.

We do not entertain any form of refunds or exchanges, unless an incorrect order was received. In the event of that, please contact us via and we will advise you on further action.

In the event the item that was originally purchased is out of stock, we will credit the amount back to your original mode of payment. We also do not entertain cancellation of order once payment has been made.

(8) Security

Purchases made through this site are secured through PayPal, the most trusted internet payment processing company. All personal and credit card information transmitted are handled by PayPal’s secure connection. All personal contact information transmitted to us will not be shared, sold or solicited.

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